GAP Claim

To file a claim you must provide the following to the administrator:

• Insurance Documents
  • Settlement letter
  • Valuation worksheet
  • A copy of the settlement check
  • Policy declarations page
  • Full police report, including officer’s notes (if a police report was not filed,  please contact our GAP claims team for further instructions)
• Lender and Dealer Documents
  • Payoff statement
  • Full payment history with running balance
  • Loan agreement/Retail installment contract
  • Sales contract/Buyer’s order

Please keep in mind that GAP protection does NOT cover the following:

• Missed payments, deferred payments, late fees, or added interest due to those charges.
• Any charges added to the balance after the inception of the financing contract.
• Refundable amounts from service contracts or other insurance products.
• Losses due to DUI/DWI, intentional damage, or criminal acts by the contract holder or permissive user.